Orders & Technical Enquiries

Phone: 1300 737 787

Parchem Construction Supplies
FOSROC EdenCrete Flextool Dulux AVISTA EMER

Metropolitan Melbourne COVID-19 Stage 4 update

10th August 2020

At Fosroc, Flextool, Dulux Avista and Emer we are committed to providing all of our customers with the highest quality products and expert services. In addition to focussing on responding to the evolving situation surrounding COVID-19 for the safety of customers, our employees and the community, we are monitoring the situation daily and are following all advice from State and Federal Government authorities.

Melbourne metropolitan stores remain open

Our DuluxGroup Dandenong warehouse, Parchem Trade Agents (Fosroc & Flextool), Dulux Trade Stores, Paint Spot Stores and Inspirations Paint Stores (Dulux Avista & Emer) remain open to serve our Trade customers. Whilst all locations are open, please contact your local store for more details on what COVID-19 protocols are in place.

Our sales representatives are working and are available by phone to continue to provide ongoing support for you and your business. For urgent technical support on site we are able to book in visits in line with published government regulations.

In an effort to limit personal contact, customers may prefer not to visit our stores. We encourage customers to take advantage of our professional delivery service by contacting our customer service on 1300 737 787. 

Note: Under Victorian Level 3 restrictions there is no change to trading with our regional stores.  

We thank you for your continued support and will keep you updated with any further developments.


Privacy Collection Statement

Parchem Construction Supplies Pty Ltd (ABN 80 069 961 968) ("Parchem") is a wholly owned subsidiary of DuluxGroup Limited. The terms "we", "us", "our" refer to the company and any of our affiliated companies.

Your privacy is important to us: Parchem will use the information you submit and may disclose it to third parties to respond to your enquiry. Parchem (and its marketing and communications agencies on its behalf) may also use your name and contact details to send you information for these purposes. Parchem may disclose the information to contractors, market research organisations, marketing and communications agencies and related bodies corporate for this purpose. If you do not provide the personal information requested, we will not be able to fulfil your request. We may also exchange your personal information with other related companies and our service providers, such as delivery companies and technology providers.

Please refer to our Privacy Policy, available on our website (www.parchem.com.au/privacy-policy/) or on request. It contains further details about: (i) the personal information we collect; (ii) what we do with it; (iii) where we send it; (iv) how you can access and correct it; (v) how you can lodge a privacy complaint regarding the handling of your personal information; (vi) how we handle those complaints; (vii) online privacy; and (viii) the types of service providers we use.

If you have any questions regarding the way Parchem handles your personal information or wish to seek access to, or correct, personal information we hold about you, please contact our Privacy Officer via privacy@duluxgroup.com.au or call +613 9263 5678.